Service Advisor at Arrigo Sawgrass

Morgan Auto Group•Tamarac, FL

12h•Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at Arrigo Sawgrass, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, and ongoing training and support, with opportunities for growth. We value integrity, transparency, professionalism, and teamwork. Our Service Advisors can expect to make between $75k-$150k annually, depending on experience.

Requirements

Qualified Service Advisor
Ability to communicate with customers via phone, text and email
Ability to estimate cost and completion time
Ability to obtain written approval on all repair orders
Ability to inspect repair orders for proper completion, pricing accuracy, and legibility
Ability to meet or exceed goals for add-on sales
Ability to meet or exceed OEM Customer Satisfaction Index expectations
Ability to deliver vehicles in perfect condition
Ability to identify repeat and first-time customers and treat them accordingly
Ability to contact customers to remind them of service appointments and/or scheduled maintenance
Ability to answer incoming telephone calls promptly and courteously
Ability to document repair order changes
Ability to review service repairs and associated charges for accuracy
Ability to address and resolve customer viewpoint and service follow-up issues

Nice To Haves

Experience in automotive retail
Alignment with values of integrity, transparency, professionalism and teamwork

Responsibilities

Greets all customers promptly and provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Answers the phone and communicates with customers via phone, text, and email.
Communicates effectively with customers about the status of their vehicle's work.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
Estimates cost and completion time and settles customer accounts.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customer's written approval on all repair orders at the time of write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations.
Delivers the right car in perfect condition every time.
Identifies repeat customers and first-time customers and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.