Automotive Service Advisor At Arrigo Cdjr Of Margate

Morgan Auto Group • Margate, FL

11h • Onsite

About The Position

Arrigo CDJR of Margate, part of the fast-growing Morgan Auto Group, is seeking an Auto Service Advisor to join their team. They offer a team environment, great benefits, and ongoing training and support with growth opportunities available. The ideal candidate aligns with values of integrity, transparency, professionalism, and teamwork. The average annual income for advisors is between $75,000-$150,000, depending on experience.

Requirements

• Aftermarket auto experience
• Hospitality background
• High energy
• Servant attitude
• Winning mindset

Responsibilities

• Greets all customers promptly and provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Answers the phone and communicates effectively with customers via phone, text, and email.
• Communicates effectively with customers about the status of their vehicle's work.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
• Estimates cost and completion time and settles customer accounts.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations.
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first-time customers and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly and courteously, making every effort to satisfy the caller's inquiry.
• Documents repair order changes.
• Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Benefits

• Health insurance
• Dental insurance
• Vision
• Life insurance
• Disability insurance
• Health Savings Account
• 401(k) with company match
• Professional work environment
• Job training
• Advancement opportunities
• Paid Time Off
• Tenure Bonuses
• Employee discount programs
• Referral programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed