Experienced Service Advisor at Arrigo CDJR of Fort Pierce

Morgan Auto Group•Fort Pierce, FL

12h•Onsite

About The Position

We are looking for an experienced and qualified Service Advisor to join our team at Arrigo CDJR of Fort Pierce, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, and ongoing training and support with growth opportunities available. We value integrity, transparency, professionalism, and teamwork. Our Service Advisors can earn up to $150,000 per year.

Requirements

18 years or older
Valid Driver’s License
Willingness and Desire to work with technology (tablet, computer, cell phone)
Excellent communication skills
Excellent customer service skills
Ability to set and achieve targeted goals

Nice To Haves

Bi-Lingual is a plus

Responsibilities

Greets all customers promptly and provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
Estimates cost and completion time and settles customer accounts.
Communicates with customers about the status of work.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
Delivers the right car in perfect condition every time.
Identifies repeat customers/first-time customers and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.