Service Advisor at Arrigo Fiat/Maserati West Palm Beach

Morgan Auto Group•West Palm Beach, FL

4d•Onsite

About The Position

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are aligned with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $75k-$150k depending on experience!!

Requirements

Ability to communicate with customers via, phone, text and email.
Ability to listen to customer inquiries and requests.
Ability to ask questions to identify service needs.
Ability to resolve customer concerns.
Ability to sell additional services when appropriate.
Ability to estimate cost and completion time.
Ability to settle customer accounts.
Ability to coordinate activities to ensure repair work is fixed right the first time and completed on time.
Ability to obtain customers’ written approval on all repair orders.
Ability to inspect every finished repair order for proper completion, pricing accuracy, and legibility.
Ability to meet or exceed goals for add-on sales.
Ability to meet or exceed OEM Customer Satisfaction Index expectations.
Ability to deliver the right car in perfect condition every time.
Ability to identify repeat customers/first time customers and treat them accordingly.
Ability to contact customers to remind them of service appointments and/or when scheduled maintenance is due.
Ability to answer incoming telephone calls promptly and courteously.
Ability to make every effort to satisfy the callers inquiry.
Ability to document repair order changes.
Ability to eliminate surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Ability to promptly address and resolve customer viewpoint and service follow-up issues.

Nice To Haves

Experience as a Service Advisor

Responsibilities

Greets all customers promptly; provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Answers the phone (can communicate with customers via, phone, text and email).
Communicates effectively with customer about status of work.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
Estimates cost and completion time/settles customer accounts.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations
Delivers the right car in perfect condition every time.
Identifies repeat customers/first time customer and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
Documents repair order changes.
Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.