Service Advisor

TEXAS COLLISION CENTERS INC•Plano, TX

13d•Onsite

About The Position

The Service Advisor is responsible for inspecting and determining necessary repairs by visually inspecting a vehicle. This role involves explaining the repair process to customers, communicating with insurance companies regarding damages, and obtaining repair authorization. The Service Advisor also handles the total loss process, performs final quality control inspections, and delivers the vehicle to the customer upon completion of repairs. They must also comply with all TCC's safety standards, guidelines, and procedures and perform other related duties as assigned.

Requirements

Positive, friendly, and approachable demeanor.
Exemplary customer service skills.
Exceptional multi-tasking and problem-solving skills.
Excellent organizational skills.
Exceptional verbal and written communication skills.
Must be 18 years or older.
Valid Driver's License.
Prior automotive collision estimating experience.
Experience with preparing estimates in CCC One preferred.
Proficient with a computer and software.

Nice To Haves

Experience with preparing estimates in CCC One.

Responsibilities

Inspect and determine repairs needed by visually inspecting a vehicle.
Prepare estimates to repair vehicle.
Explain repair process to customers.
Communicate with customers insurance related to damages and obtain repair authorization.
Complete vehicle check-in with customer.
Explain and communicate repair process, estimated repair time and any updates with the customer.
Handle total loss process.
Perform final Quality Control inspection.
Upon completion of repair work, deliver vehicle to customer.
Comply with all TCC’s safety standards, guidelines, and procedures.
Perform other related duties as assigned.