Service Advisor

Swickard Redwood City Corporation, d/b/a Landrover Redwood City, • Redwood City, CA

12d • $50,000 - $120,000 • Onsite

About The Position

Swickard Auto Group is seeking a Service Advisor for Land Rover Redwood City. This role is ideal for individuals with backgrounds in sales, hospitality, or other client-facing roles who are looking to transition into a high-earning career in the automotive industry. No prior automotive experience is required, as comprehensive training will be provided. The Service Advisor will be the primary point of contact for guests throughout the service process, ensuring clear communication, accurate estimates, and timely follow-through. This position offers a clear career path within a growing dealership group and represents a luxury brand with a loyal customer base.

Requirements

• Experience in sales, hospitality, or a guest-facing role -- required. This is the foundation we hire for and it is non-negotiable
• Polished, professional communicator -- Land Rover guests are discerning and they expect an advisor who matches their standard
• Highly organized with strong attention to detail -- accurate estimates, realistic timelines, and disciplined follow-through are non-negotiable
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and Land Rover service processes -- we'll train you on the brand
• Valid driver's license with a clean driving record
• A genuine hospitality mindset -- every guest interaction reflects the Land Rover standard and you take that seriously

Nice To Haves

• Automotive service advisor experience preferred -- candidates from luxury hospitality, high-end retail, and other professional client-facing backgrounds are strongly encouraged to apply

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the Land Rover brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Land Rover Redwood City with the professionalism and genuine hospitality the brand and its guests expect

Benefits

• OTE of $50,000 - $120,000+ annually
• Paid Land Rover manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed