Eurocar-Werk Service Advisor | No Weekends

Main Street Auto•Houston, TX

19d•$1,200 - $1,800

About The Position

Main Street Auto is seeking a highly organized, customer-focused Service Advisor for its automotive service team. The Service Advisor is the primary point of contact for customers, managing vehicle maintenance and repair needs while providing a positive customer experience. The role coordinates service appointments and repair work, prepares and explains estimates, obtains approval, manages repair orders and service records, and follows up to support customer satisfaction. Experience with European cars is requested. The posting advertises weekly pay of $1,200–$1,800 and states that the position does not require weekend work.

Requirements

High school diploma or equivalent.
Proven experience as a Service Advisor in the automotive industry or a related field.
Excellent communication and interpersonal skills, including the ability to build rapport with customers and team members.
Strong organizational and time-management abilities.
Sound technical knowledge of automotive systems and repairs.
Proficient computer skills and familiarity with automotive software and systems.
Ability to work in a fast-paced environment while maintaining attention to detail.
Customer-oriented mindset and commitment to exceptional service.
Experience with European cars.

Nice To Haves

Additional automotive education or certification.
Three to five years of previous Service Advisor experience is preferred.

Responsibilities

Greet customers and provide a warm, friendly, and professional atmosphere.
Serve as the main customer contact, understand customer concerns and requirements, and document and communicate concerns accurately to service technicians.
Schedule and confirm service appointments to support efficient use of technicians’ time and resources.
Gather relevant information, including vehicle history, symptoms, and requested services.
Advise customers on appropriate services, maintenance schedules, and repairs based on manufacturer recommendations and guidelines.
Prepare detailed cost estimates for parts, labor, and additional services, explain estimates clearly, and obtain customer approval.
Create and manage repair orders documenting services performed, parts used, and recommendations.
Maintain accurate, current service records in accordance with dealership and legal requirements.
Coordinate with service technicians to support timely completion of repairs and maintenance.
Follow up with customers, address concerns or complaints professionally, and escalate issues as necessary.
Strive to exceed customer expectations through personalized service.