Service Advisor at Nissan Wesley Chapel
About The Position
Nissan Wesley Chapel is searching for a Service Advisor. We offer our associates a team environment, great benefits, and ongoing training and support. Growth opportunities are available. If you are in alignment with our values of integrity, transparency, professionalism, and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. In addition to competitive pay, we offer our associates the following benefits: Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account, 401(k) with company match, Professional work environment, with job training and advancement opportunities, Paid Time Off, Tenure Bonuses, Employee discount programs, Referral programs.
Requirements
- Applicants must be 19 years or older and authorized to work in the U.S.
- Must have a valid driver license and a good driving record.
Responsibilities
- Greets all customers promptly; provides timely professional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customer about status of work.
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Meets or exceeds OEM Customer Satisfaction Index expectations.
- Delivers the right car in perfect condition every time.
- Identifies repeat customers/first time customer and treats them accordingly.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Documents repair order changes.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
Benefits
- Health insurance
- Dental insurance
- Vision
- Life
- Disability insurance
- Health Savings Account
- 401(k) with company match
- Professional work environment
- job training
- advancement opportunities
- Paid Time Off
- Tenure Bonuses
- Employee discount programs
- Referral programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
