Service Advisor at AutoNation Buick GMC Park Meadows

AutoNation

19d • $3,000 - $9,000 • Onsite

About The Position

As a Service Advisor at AutoNation Buick GMC Park Meadows, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. You’ll use communication skills, automotive knowledge, and technology to identify service needs and opportunities that help keep customers safe.

Working in the service department, the Service Advisor acts as the go-between for Service Technicians and customers. The role includes active work in the service lane, explaining technician recommendations in easy-to-understand language, and suggesting appropriate upsell opportunities.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare customer repair orders with transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to ensure timely work completion.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED