Service Advisor

Parsons Auto Group•Antigo, WI

4h•Onsite

About The Position

At Parsons, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and a great culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Parsons is the best in the business and we're sure you'll see why!

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Net Promoter Score at or above company standards.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with coworkers, customers and the factory.