Steven Hyundai – Service Advisor

Steven Automotive•Harrisonburg, VA

2d•Onsite

About The Position

Steven Hyundai is expanding with the upcoming addition of Steven Hyundai. As one of the fastest-growing dealership groups in the region, we are building a team focused on growth, customer experience, accountability, and long-term success. Steven Hyundai will combine a modern service experience with a people-first culture that values teamwork, professionalism, and career development. We are looking for driven individuals who want to grow with a dealership that is investing heavily in its future, its employees, and its customers. If you’re looking for an opportunity to be part of something new, help shape a growing service department, and build a long-term automotive career, Steven Hyundai is the place for you. As a Service Advisor, you serve as the primary point of contact between our customers and the service department. This is a highly visible, customer-facing role that requires professionalism, empathy, strong communication skills, and the ability to thrive in a fast-paced environment. You will oversee the service experience from arrival to delivery, ensure accurate communication between customers and technicians, and help deliver a smooth, high-quality customer experience. This role is ideal for someone who enjoys problem-solving, building relationships, and working in a performance-driven environment where customer satisfaction matters.

Requirements

Proven customer service experience required (automotive or service-related preferred)
Previous Service Advisor experience preferred
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Basic understanding of automotive maintenance and repair preferred
Comfortable using dealership systems and computer applications
Valid driver’s license and clean driving record required
High School Diploma or equivalent required

Responsibilities

Greet customers promptly and ensure a welcoming, professional first impression across the service drive
Listen actively to customer concerns and document vehicle issues accurately and thoroughly
Clearly explain recommended services, diagnostics, timelines, and costs in easy-to-understand terms
Coordinate closely with technicians and the parts department to ensure efficient workflow
Monitor vehicle progress and provide proactive updates to customers throughout the repair process
Present service recommendations with transparency, integrity, and professionalism
Follow up with customers after service to ensure satisfaction and address any remaining concerns
Maintain accurate repair orders and documentation
Uphold dealership and manufacturer standards, policies, and procedures