Service Advisor-394 Hyundai

Morrie's Auto Group•Saint Louis Park, MN

4d•Onsite

About The Position

Morrie's Auto Group is seeking a Service Advisor to join their team at Morries 394 Hyundai in Saint Louis Park, MN. As one of the fastest-growing privately-owned dealership groups in the Midwest, Morrie's Auto Group represents a comprehensive portfolio of top OEM brands and is driven to be the most trusted choice for both its team members and customers. They invest heavily in developing their people, offering opportunities for advancement into management roles, industry-leading benefits, and fostering a positive and inclusive culture.

Requirements

Problem solving skills
Strong verbal and written communication skills
Professional personal presentation
Strong organizational skills

Nice To Haves

CDK experience preferred but not required

Responsibilities

Greet customers, listen to the description of the problem, obtain customer and vehicle information.
Inspect all vehicles for bodywork, notify the customer if work is needed.
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus.
Handle minor customer complaints and misunderstandings.
Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
Handle telephone inquiries and return phone messages promptly.
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
Assist the service manager as necessary.
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.