Senior Service Advisor - Guelph Hyundai

AutoCanada Inc.•Guelph, ON

3d•Onsite

About The Position

Guelph Hyundai, part of the AutoCanada dealership network, is seeking an experienced and passionate Senior Service Advisor to join their growing team. The ideal candidate will be friendly, motivational, and dedicated to delivering an exceptional customer experience. This role is crucial in shaping the service experience for clients who choose to service their vehicles at the dealership. AutoCanada is the largest Canadian-owned and publicly traded automotive dealer group in Canada and the US, known for its innovation, data-driven approach, and commitment to team members, customers, and operational excellence.

Requirements

Minimum of 2-year dealership experience in a Service Advisor role required
Automotive knowledge
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Demonstrated communication and interpersonal skills
Must be able to remain calm when customers and/or situations are not
Organization and follow-up skills
Experience and desire to work with technology

Nice To Haves

CDK experience is an asset

Responsibilities

Estimating the cost and time needed for a wide range of repairs.
Welcoming customers and discussing their needs.
Answering customer inquiries, either in person or on the phone.
Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
Prepare repair orders by detailing the vehicle’s problems or symptoms.
Connecting customers to the right auto technician.
Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
Maintaining automotive records by keeping track of problems and corrective actions.