Hyundai Service Advisor

Martin Automotive Group•Antioch, TN

1d•Onsite

About The Position

Martin Automotive Group is searching for a Service Advisor to join their team at the Hyundai of Hickory Hollow location. The company believes its continued success and future growth is attributed to its employees.

Requirements

Must have high school diploma or GED
Proven record of achieving exceptional Customer Satisfaction
At least 3-5 years as a Service Advisor, Assistant Lane Manager or Service Consultant
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity

Nice To Haves

Experience with Hyundai preferred

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers