Service Advisor
About The Position
As a Service Advisor at Gwinnett Place Nissan, you will be the primary point of contact for customers in the service lane. This role requires a strong understanding of product offerings, inventory management, technician scheduling, and exceptional customer service. You will guide customers through the repair process, ensuring a positive experience from the initial greeting to the completion of their service. We encourage individuals with prior experience in customer service, retail sales, the restaurant industry, or hospitality to apply, even if new to the automotive field.
Requirements
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with customers.
- Professional, well-groomed personal appearance.
- Clean driving record.
- Willingness to submit to a pre-employment background check and drug screen.
Responsibilities
- Oversee the flow of the Drive Lane, ensuring prompt, courteous, and effective customer service.
- Take ownership of the customer's experience by completing additional tasks that enhance the dealership's positive impression.
- Provide concierge-level support for all customer inquiries, both phone and in-person, to prevent mishandling.
- Manage the daily schedule of technicians' time to maximize service sales.
- Efficiently distribute work among technicians.
Benefits
- Health & Dental Plan
- 401(k) Retirement Plan
- Paid Vacations
- Clear Promotion Tracks & Flexibility to Growth
- Long Term Job Security
- Friendly Working Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
