Service Advisor

Saint Lucie Battery & Tire CO•Indiantown, FL

10d•Onsite

About The Position

The Service Advisor is responsible for assisting customers with their vehicle repair needs by acting as the primary liaison between the customer and the service repair teams.

Requirements

Ability to comprehend and follow through with instructions and tasks.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to resolve conflicts.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Must be able to perform fundamental mathematical calculations including percentages, sales transactions, inventory stock calculations and invoicing.
US work authorization.

Nice To Haves

Tire experience and/or commercial tire experience is a plus.
Basic accounting skills and knowledge of electronic payment systems.

Responsibilities

Interact with customers, listen to their concerns, and provide timely responses.
Educate clients about the company’s products, services, and offers.
Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Provide excellent customer service.
Record customer details and transactions.
Serve as a customer relationship manager.
Serve as a link between customers and various departments within the organization.
Ensure sales goals are achieved.