Service Advisor - Truck Care

Love's Travel Stops & Country Stores • St. Louis, MO

2h

About The Position

Service Advisors at Love’s drive sales success in Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager.

Requirements

• Six months of experience in customer service or sales is preferred.
• Ability to successfully complete a pre-employment drug screen and background check.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Customer service, rapport-building, and salesmanship skills.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.
• Ability to use various computer programs, systems, and technology tools in daily operations.
• Ability to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Nice To Haves

• Six months of experience in customer service or sales.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, explain sales promotions, and obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.
• Collaborate with managers on talent acquisition efforts.
• Manage operations and employee-vehicle deployment to help ensure customer satisfaction.

Benefits

• Company-funded tuition assistance
• Paid time off
• Flexible scheduling
• 401(k) with 100% match up to 5%
• Medical, dental, and vision insurance after 30 days
• Competitive pay
• Career development
• Quarterly bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed