Service Advisor - AutoNation Toyota Leesburg
About The Position
As a Service Advisor at AutoNation Toyota Leesburg, you will be an integral part of a nationwide team that services 20,000 cars daily, focusing on building long-term customer loyalty. You will leverage your communication skills, automotive knowledge, and leading-edge technology to identify service opportunities that enhance vehicle safety. The role involves acting as a liaison between Service Technicians and customers within state-of-the-art service departments. You will be active in the service lane, translating technician recommendations into understandable language for customers and suggesting up-sell opportunities to maintain vehicle safety.
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Nice To Haves
- Prior sales experience preferred but not required
Responsibilities
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
Benefits
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
