Sales Associate eCommerce/Phone - AutoNation Toyota Leesburg
About The Position
The e-Commerce Sales Associate at AutoNation Toyota Leesburg interacts with customers online, over the phone, and in person to facilitate vehicle purchases in a no-haggle sales environment. This role is crucial for responding to leads, providing information, answering questions, and guiding customers from initial contact to an in-store experience, all while delivering exceptional customer service. AutoNation aims to redefine the car-buying experience, supported by nationwide inventory and a collaborative team. The company fosters a culture of trust, transparency, and teamwork, offering competitive benefits and clear career advancement opportunities into finance, management, and other areas. AutoNation is one of the largest automotive retailers in the United States, a Fortune 150 company, and is undergoing a significant multi-year digital transformation. The company is committed to diversity, equity, and inclusion, and actively participates in social responsibility through its DRVPNK mission, which has raised over $40 million for cancer research and treatment.
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Drive to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Nice To Haves
- Sales or customer service experience preferred
- Prior sales experience, retail preferred
Responsibilities
- Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase.
- Respond to leads in a timely fashion.
- Answer questions and provide information.
- Help guide customers effectively from phone and internet contact to an in-store experience.
- Provide an exceptional customer experience.
- Help customers select their perfect vehicle.
- Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations.
- Close the deal.
- Provide an exceptional customer experience both before and after purchase.
- Drive loyalty by following up to ensure customer satisfaction.
- Help transition customers to the Service department to support their ownership experience.
Benefits
- Competitive benefits
- Competitive compensation
- 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Career paths into finance, management, and beyond
- A culture built on trust, transparency, and teamwork
- Healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
