Sales Associate-eCommerce/Phone-1

United Fidelity Bank • Wesley Chapel, NC

21h • Onsite

About The Position

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key. AutoNation is redefining the car-buying experience and needs driven, customer-focused professionals. With nationwide inventory and a supportive team, you’ll have everything needed to succeed. The role involves helping customers select their perfect vehicle, negotiating terms to ensure payment options meet their lifestyles, budgets, and expectations, and closing the deal. e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. With a network of dealerships nationwide, they offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, AutoNation has raised over $40 million for cancer-related causes. The company is committed to creating a diverse, equitable, and inclusive environment and is undergoing a multi-year digital transformation to revolutionize the industry.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Sales or customer service experience preferred

Responsibilities

• Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment
• Respond to leads in a timely fashion
• Answer questions and provide information
• Help guide customers effectively from phone and internet contact to an in-store experience
• Provide an exceptional customer experience
• Help customers select their perfect vehicle
• Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations
• Close the deal
• Drive loyalty by following up to ensure customer satisfaction
• Help transition customers to the Service department to support their ownership experience

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees