Senior/Experienced Service Advisor

Swickard Portland LLC • Portland, OR

6d • $70,000 - $140,000 • Onsite

About The Position

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

BMW of Portland represents one of the world's most respected performance luxury brands in a city that appreciates both. Our guests are passionate, knowledgeable, and loyal to advisors who match their standard. Five years of service experience is the floor here -- because the guest base demands it and the role requires it.

Requirements

• 5+ years of service advisor experience in a franchised dealership -- required
• Demonstrated history of strong CSI and NPS performance and a loyal repeat guest base
• Polished, composed communicator -- able to hold a professional conversation with a demanding, knowledgeable clientele under pressure
• Able to manage high volume accurately without losing attention to detail or the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- five years in this business has taught you that how you treat people is everything

Nice To Haves

• High-line or luxury brand experience strongly preferred -- BMW, Mercedes-Benz, Audi, Porsche, Lexus, or similar
• Reynolds & Reynolds or CDK experience preferred

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the BMW brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent BMW of Portland with the expertise, professionalism, and genuine hospitality the brand and its clientele expect

Benefits

• OTE of $70,000 - $140,000/yr
• Paid BMW manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed