Service Advisor

Penn Power Group, LLC•Bedford, PA

13d•Onsite

About The Position

Take your career to the next level as a Service Advisor with Penn Power Group, LLC. We have been in business for over 50 years providing outstanding customer service, innovative solution development and have a great ability to adapt to changing markets. We hire the best in their fields.

Requirements

High energy, self-starter, serious minded, capable of initiating and building productive relationships.
Prior Truck/Automotive Service/Dealership experience.
Strong written and verbal communications, along with strong telephone skills are a must.

Nice To Haves

Experience in opening, reviewing, communicating status to customer and closing of repairs orders.
Processes and/or expedites customer orders
Excellent customer service skills
Experience in utilizing computerized systems to gather information, troubleshoot, track calls, enter and confirm sales
Coordinating skills to communicate activities with other internal departments to meet customer needs.

Responsibilities

Respond to inquiries regarding the company’s services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
Promote and sell the company’s services
Assess needs and promote alternative products and services.
Coordinate activities with other internal departments to meet customer needs.
Perform tasks that are routine in nature, requiring little evaluation, originality and/or ingenuity under immediate supervision and in accordance with established procedures.
Open, review, communicate status to customer and close repair orders.
Process and/or expedite customer orders.
Utilize computerized systems to gather information, troubleshoot, track calls, enter and confirm sales.