Kendall Honda Service Advisor

Kendall Auto Group•Eugene, OR

17h•$70,000 - $100,000•Onsite

About The Position

Kendall Auto Group is seeking a Service Advisor to join their Service team at Kendall Honda of Eugene. This role involves working in a fast-paced environment to serve clients, acting as the primary contact for customers in the service department. The ideal candidate will have high-level customer service experience, strong time management, work ethic, and communication skills, with the ability to prioritize customer needs. Duties include interacting with customers, technicians, and salespersons to sell vehicle repairs and maintenance, ensuring work is performed correctly, researching vehicle history, maintaining customer information, efficiently completing tasks, communicating via phone, email, and chat, and scheduling appointments. The working conditions are primarily indoors, involving extended PC use, standing/walking, and frequent phone use.

Requirements

High level customer service experience
Demonstrated time management skills
Strong work ethics
Strong communication skills
Ability to make recommendations and prioritize items in order of importance
Valid driver's license
Good driving record

Nice To Haves

Knowledge of automobile repair and maintenance
2 years of service writing experience

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
Verifying work was properly performed and diagnosed
Researching vehicle history to make educated recommendations
Inputting and maintaining customer information
Completing work tasks in an efficient and organized manner
Using telephone, email, and chat systems to communicate with customers
Scheduling service appointments