Smart Lexus Service Advisor
About The Position
Something new is happening at Smart Lexus, and you can be part of it! A new Lexus facility means more than a new building. It represents the next chapter for Smart Lexus and an exciting opportunity for automotive professionals who want to grow along with it. We’re currently looking for a Service Advisor who can deliver an exceptional customer experience from the moment a guest arrives through the completion of their service visit. You’ll represent the Lexus brand, build relationships with our customers, and work alongside our technicians to keep customers informed and their vehicles moving through the service process.
Requirements
- Must have at least 2 years experience in sales or customer service
- Naturally connects with people
- Communicates clearly and professionally
- Can balance customer needs with a busy service-drive environment
- Takes ownership and follows through
- Enjoys working as part of a team
Nice To Haves
- Previous automotive or service-writing experience, preferred
- Has a strong background in the automotive service industry
Responsibilities
- Greet customers and understand their vehicle concerns
- Recommend maintenance and service based on customer and vehicle needs
- Create and manage repair orders
- Communicate pricing, timelines, and repair updates
- Coordinate closely with technicians
- Follow up with customers throughout the service experience
- Create the kind of experience that turns first-time guests into long-term customers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
