Service Advisor Stevinson Lexus of Frederick

Asbury Automotive Group • Frederick, CO

4d • Onsite

About The Position

Lexus of Frederick is seeking an experienced Service Advisor to join their team. The Service Advisor greets guests, listens to their description of problems or service needs, determines the type of service required, and prepares repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and obtain guest permission for the work. They also advise guests on other available services.

Requirements

• Previous dealership Service Advisor experience required.
• English language required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Valid Driver’s License
• Must be able to pass pre-employment screening (background and drug.)
• Must be at least eighteen years of age

Nice To Haves

• Bilingual a plus

Responsibilities

• Greets guests on the drive in a timely, friendly manner and obtains vehicle information using available technologies and utilizing photos upon arrival.
• Advises guests about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with guests about inspection results, recommends corrective procedures, and prepares work order for needed repairs.
• Prepares a repair order showing time, cost, and labor estimates for service.
• Writes a detailed description of the guest’s concern on the repair order to help the technician locate the problem.
• Notifies team leads/dispatcher of incoming work.
• Communicates with technicians and parts department on progress of repair throughout the day.
• Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Explains the work performed and the repair order charges to the guest.
• Performs active delivery, obtains and secures method of payment, and collects all necessary signatures prior to delivery of guest vehicle.
• Handles guest complaints and communicates details with management.
• Answers incoming phone calls and schedules service appointments.

Benefits

• Paid holidays & paid time off
• Paid training
• medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Team Member assistance program
• Team Member discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Team Member referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed