Service Advisor - Lexus of Cerritos

AutoNation • Cerritos, CA

2d • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing a wide range of automotive products and services. As a Service Advisor, you will be an integral part of a nationwide team, servicing a high volume of vehicles daily and fostering long-term customer loyalty. You will leverage your communication skills, automotive knowledge, and advanced technology to identify opportunities that ensure customer safety and satisfaction. In this role, you will act as the liaison between Service Technicians and customers, working in state-of-the-art service departments. You will be responsible for explaining technician recommendations in clear, understandable terms and identifying potential up-sell opportunities to maintain vehicle safety.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience preferred but not required.

Responsibilities

• Set, confirm, and prepare for appointments with customers to ensure a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner upon arrival.
• Determine vehicle needs through customer interaction, vehicle walk-arounds, inspections, and test drives.
• Utilize a consultative selling process to advise customers on ongoing vehicle maintenance.
• Generate repair orders for customers, providing transparent cost and time estimates.
• Collaborate with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Acquire and maintain superior product knowledge to effectively assist customers.
• Deliver an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED