Service Advisor - AN Subaru Scottsdale

AutoNation • Scottsdale, AZ

18h • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing a wide range of products and services including new and used vehicles, financing, parts, and expert maintenance and repair. The company has raised over $40 million for cancer-related causes through its DRV PNK initiative. As a Service Advisor, you will be part of a national team servicing 20,000 cars daily and fostering customer loyalty. You will use your communication skills, automotive knowledge, and leading-edge technology to identify opportunities to keep drivers safe. In this role, you will act as the liaison between Service Technicians and customers within state-of-the-art service departments. You will explain technician recommendations in clear terms and identify up-sell opportunities to ensure vehicle safety.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience preferred but not required.

Responsibilities

• Set, confirm and prepare for appointments with customers to ensure a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner upon arrival.
• Determine vehicle needs through customer information, vehicle walk-arounds, inspections, and test drives.
• Utilize a consultative selling process to help customers plan for ongoing vehicle maintenance.
• Generate repair orders for customers, including transparent cost and time estimates.
• Collaborate with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on vehicle status according to their preferred communication method.
• Follow up with customers post-service to ensure satisfaction.
• Acquire superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED