Service Advisor

Cochrane Toyota•Town of Cochrane, AB

10d•Onsite

About The Position

Service Advisors are the main contact with our service guests. They are tasked greeting customers, listening to their needs, consulting customers on their vehicles needs and delivering a high level of customer satisfaction. Cochrane Toyota is looking for individuals who are knowledgeable, detailed, and can communicate to staff and customers through a variety of communication tools.

Requirements

Proven record of achieving exceptional customer satisfaction
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Excellent interpersonal, presentation and relationship-building skills

Nice To Haves

3-5 years of past experience as a service advisor, assistant service manager or service consultant

Responsibilities

Greeting our guests in a courteous & prompt manner
Initiate vehicle service consultation, document customer concerns, recommend necessary maintenance.
Generate repair orders based on guest work flow and any additional information provided during check-in.
Discuss repairs with technicians and provide estimates as required.
Maintain consistent contact with the guest for the duration of their vehicles service by updating on the status of their vehicle.
Review the invoice with the customer and ensure their vehicle is ready for service delivery.
Arrange alternate transportation for guests while their vehicle is being serviced.
Schedule appointments for customers and follow-up on specially ordered parts and open work orders.
Answer Phone Calls & Emails to address any customer requests with the highest level of response and attention to detail.
Maintain a Customer Satisfaction score that is greater than the zone average.