Service Advisor - Burnaby

Fountain Tire•Burnaby, BC

1d•Onsite

About The Position

Fountain Tire Burnaby is looking for a friendly and dedicated individual to join their team as a Service Advisor. This role involves managing customer interactions, coordinating vehicle service, and ensuring accurate billing and customer satisfaction.

Requirements

Experience in the automotive repair industry or tire industry is preferred
Effective listening skills with the ability to identify customer needs and provide recommendations
Working knowledge of passenger, light truck and, specialty tires and mechanical services
Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
Excellent customer service and a great attitude are a must
A team player who takes pride in their work

Responsibilities

Creating work orders and arranging bookings and communicating them to the technicians
Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
Provide proactive calls to customers to determine their satisfaction level with the service they have received
Recommend tire service, specialty tire service, wheel and mechanical service to customers
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Keep promotional material updated in the showroom.
Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
Assist in inventory management through documentation processes and annual inventory counts