Service Advisor - Luxury Collection

Hi Tech Automotive Group • Austin, TX

4d • Onsite

About The Position

Luxury Collection is looking for a Service Advisor to join their team of talented professionals. This role involves close customer interaction regarding vehicle servicing and maintenance, writing repair orders for both new and used vehicles, updating the Used Car department on repair status, and following up on special-order parts. The Service Advisor will also be responsible for client follow-up regarding surveys and transferring calls to schedule service appointments.

Requirements

• Experience working for a luxury dealership preferred
• Reynolds system experience required
• Working knowledge and experience of automotive products, repairs and part.
• Possess mechanical and auto parts knowledge.
• Ability to understand sales training and new product information.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Punctual, reliable and must have good communication skills.

Responsibilities

• Works closely with customers regarding the servicing/maintenance of their vehicles.
• Write repair orders for Used Vehicles.
• Write repair orders for New Vehicles.
• Update Used Car department regarding repair orders.
• Follow up with the Used Car department when their special-order parts arrive.
• Follow up with clients about surveys.
• Transfer phone calls to make service appointments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed