Service Advisor

AutoSavvy • Austin, TX

10d • Onsite

About The Position

Automotive Service Advisor – Monday–Friday – $22+ AutoSavvy AutoSavvy is the nation’s largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and over 100,000 vehicles sold. We’re redefining the used car industry with an unbeatable product value offering. Recognized on the Inc. 5000 list four years in a row, we offer strong career growth, promote from within, and providing industry-leading benefits. Automotive Service Advisor Position Overview We are seeking a customer-focused Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers, ensuring a smooth service experience from check-in to vehicle delivery. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Requirements

• 1+ year of Automotive Service Advisor or Service Writer experience preferred
• Experience with CDK (Dealer Management System) required
• Strong understanding of automotive repair and maintenance
• Excellent communication and customer service skills
• Ability to multitask and manage multiple repair orders
• Detail-oriented with strong problem-solving skills
• Professional, reliable, and team-oriented
• Self-motivated with a desire to grow in the automotive industry
• Valid driver’s license with acceptable driving record
• Ability to pass a background check
• Authorized to work in the United States
• Requirement of Multi-Factor Authentication apps on cell phone

Nice To Haves

• Ability to adapt in a fast-paced, high-volume environment
• Strong organizational and time management skills
• Confident handling customer concerns and conflict resolution
• Energetic, outgoing personality with a customer-first mindset

Responsibilities

• Greet every customer promptly with a professional and welcoming attitude
• Verify and update customer information (phone, email, etc.)
• Accurately gather and document vehicle concerns
• Write clear, detailed repair orders for technicians
• Perform a visual inspection of vehicles and document condition
• Communicate effectively with technicians regarding repairs
• Provide accurate estimates and explain recommended services
• Ensure all work aligns with warranty and company guidelines
• Maintain consistent communication with customers throughout the repair process
• Resolve customer concerns quickly and professionally
• Build strong relationships to encourage repeat and referral business
• Maintain high customer satisfaction scores
• Keep work area clean and organized
• Follow all company policies, procedures, and service processes

Benefits

• Medical, Dental, and Vision coverage
• HSA match
• TelaDoc
• Pharmacy Discount Programs
• Employer paid Life Insurance
• Employee Assistance Program
• Pet Insurance
• Gym Discounts
• Employee Vehicle Purchase Program
• Volunteer PTO Program
• Employer matching contributions
• Among the best PTO policies in the industry
• 7 Major Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed