Service Advisor

Lithia & Driveway • Ames, IA

8h • Onsite

About The Position

Honda of Ames is seeking an experienced Service Advisor who is customer-obsessed and thrives under pressure. This role involves managing customer interactions from write-up to drive-off, translating customer needs into clear repair orders, confidently discussing services and pricing, and building customer loyalty through transparency and results. The ideal candidate will be a high-performer who pushes performance metrics and raises the team's standard.

Requirements

• 2+ years as a Service Advisor (automotive experience preferred).
• Sharp communication skills.
• Relentless organization.
• Fluent in service software.
• Working mechanical knowledge.
• Ability to solve problems fast while keeping calm under pressure.
• Team-first attitude.
• High School graduate or equivalent.
• Must be 18 years or older.
• Must be able to work in a drug-free workplace.

Responsibilities

• Own every customer interaction from write-up to drive-off.
• Translate customer needs into clear repair orders for technicians.
• Command conversations around services, pricing, and timelines with confidence.
• Build lifelong loyalty by delivering transparency, trust, and results.
• Push performance metrics and raise the standard for the entire team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED