Service Advisor

Handyman Connection•Parker, CO

10d•Hybrid

About The Position

At Handyman Connection, our Service Advisors (SAs) are central to our sales and project management. They meet with homeowners, provide in-home estimates, book jobs, and oversee projects to ensure customer satisfaction and profitability. This role is ideal for organized individuals with a customer focus, an understanding of home repair and remodeling, and a strong sales background. The SA works with craftsmen and customers to ensure smooth project execution and exceed expectations. The company values include Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. This role is suited for high-energy, self-motivated problem solvers interested in sales, customer service, and end-to-end project oversight.

Requirements

Sales-Driven & Goal-Oriented – You thrive on booking jobs, achieving revenue goals, and closing deals.
Strong Customer Service & Relationship-Building Skills – You can connect with homeowners, explain project details clearly, and instill confidence.
Proficiency with Estimating Software & Business Tools – Comfortable using CRM systems, estimating software, and Microsoft Office tools.
Highly Organized & Detail-Oriented – You track job details, manage scheduling, and ensure nothing falls through the cracks.
Ability to Work Independently & Manage Time Well – You’ll often be on the road, meeting customers and visiting job sites.
Comfortable Handling Objections & Negotiations – You resolve concerns, answer questions, and negotiate pricing when necessary.
Valid Driver’s License & Reliable Transportation – You’ll be traveling to customer homes and job sites regularly.

Nice To Haves

Experience in Home Services, Construction, or Remodeling (Preferred)
Experience in Sales, Customer Service, or Home Improvement Estimating – Preferred, but not required. If you’re a strong communicator with a sales mindset, we can train you.

Responsibilities

Meet with Customers & Provide In-Home Estimates – Conduct on-site visits, take measurements, assess project scope, take photos, and provide professional proposals using estimating software.
Sell & Book Work Orders – Present proposals to homeowners, explain the value of our services, and convert estimates into booked jobs.
Oversee Jobs from Start to Finish – Ensure each project runs smoothly, checking in with craftsmen and customers to guarantee quality and customer satisfaction.
Build Strong Customer Relationships – Follow up with customers, answer questions, negotiate concerns, and ensure a top-tier customer experience.
Ensure Profitability & Efficiency – Monitor job costs, labor, and materials to keep projects on budget and profitable.
Work with Craftsmen to Ensure Quality Work – Visit job sites, provide support, and resolve any issues that arise.
Handle Warranty Calls & Customer Concerns – Address warranty issues, facilitate solutions, and ensure customer satisfaction.
Place Handyman Connection Yard Signs at Every Job Site (With Permission) – Increase brand visibility and attract future customers.
Attend Weekly Meetings with the Franchise Owner – Review sales performance, quotas, and business strategies to ensure success.
Represent Handyman Connection at Trade Shows & Events – Help promote our services and generate new business leads.

Benefits

Competitive Salary + Commission + Bonuses – Earn a base salary + 5% commission on gross margin, with additional performance incentives.
Steady Sales Opportunities & Pre-Qualified Leads – No cold calling! We provide qualified homeowner leads who need home repairs & improvements.
Project Ownership & Sales Impact – You’ll meet homeowners, estimate jobs, and oversee projects, making a real impact on our customers and business.
Work with a Trusted, Recognized Brand – Handyman Connection has a strong reputation and consistent customer demand in the home improvement industry.
Build Relationships with Homeowners & Skilled Craftsmen – You’ll work closely with customers and our craftsmen, ensuring projects are completed on time and on budget.
Use Smart Technology & Estimating Software – Utilize estimating and scheduling tools to streamline workflow and increase efficiency.
Work Independently & Be a Key Part of a Growing Business – You’ll have freedom to manage your own schedule while playing a crucial role in our company’s success.
high earnings potential
a flexible schedule that you control
using your skills to help improve other’s lives