Service Advisor
Pete's RV Center•South Burlington, VT
•Onsite
About The Position
Pete’s RV Center is seeking a high-performing Service Advisor who can control the drive, maximize repair orders, and deliver an exceptional customer experience. This is not an order-taking role—this is a sales-driven position where you are responsible for driving revenue through service recommendations, managing customer relationships, and owning the repair process from start to finish.
Requirements
- Proven ability or desire to sell in a service environment
- Strong communication, negotiation, and closing skills
- Ability to handle multiple customers and jobs simultaneously
- High level of organization and attention to detail
- Confidence working in a commission/performance-based role
- Professional, outgoing, and customer-focused personality
- Strong problem-solving ability under pressure
- Proficiency with computer systems and dealership software
- Valid driver’s license with clean driving record
Nice To Haves
- Automotive, RV, or Service Advisor experience is a plus—but we will train the right motivated, sales-driven candidate.
Responsibilities
- Schedule appointments and control daily workflow
- Write accurate and complete Repair Orders (ROs)
- Present and sell recommended services and repairs
- Provide clear, confident explanations of work, pricing, and timelines
- Upsell additional services based on inspections and service history
- Monitor repair progress and proactively communicate with customers
- Secure approvals and close sales opportunities effectively
- Ensure all work is properly documented and completed
- Resolve customer concerns and maintain top-tier CSI scores
- Continuously improve product knowledge and selling skills
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Paid holidays & paid time off
- Paid uniform service
- On-the-job training
- Advancement and relocation opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
