Service Advisor-Wilmington, NC

Velocity Vehicle Group•Wilmington, NC

5d•Onsite

About The Position

Velocity Vehicle Group (VVG) is a premium commercial brand in medium to heavy truck dealerships, offering a full-service experience from sales to technicians and parts. VVG aims to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies, and with its Leasing and Rental business and financial services division, it stands as the premier truck dealership. VVG is a dynamic and rapidly expanding organization seeking individuals who relish daily challenges and are passionate about delivering top-notch customer service.

Requirements

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in fast pace environment
Work well with internal and external customers

Responsibilities

Greet customers upon arrival in the maintenance area.
Listen attentively to customer vehicle concerns and conduct thorough inspections.
Proactively check for recalls and retrieve crucial vehicle information.
Maintain customer rapport by explaining estimates and providing daily updates.
Submit documentation for warranty repair orders.
Handle customer relations on a per-need basis.
Verify warranty and service contract coverage.
Prepare detailed repair orders, describing symptoms, problems, causes, and required repairs.
Obtain necessary approvals.
Monitor repair work to ensure timely completion.
Review completed jobs.
Collect payments and efficiently close out service orders.
Ascertain vehicle problems and services by listening to customer's description of symptoms.
Clarify description of problems.
Retrieve mileage and VIN numbers from vehicle.
Check vehicle maintenance records.
Examine service schedules.
Call customer when job is complete and truck is ready for pick up.
Establish good customer relations by providing estimates and timelines.
Enter RO into service database system and send to Estimator and Dispatcher.
Print warranty.
Print repair orders.
Issue sublet purchase order numbers.