Service Advisor - AutoNation Honda Lewisville

AutoNation • Lewisville, TX

2d • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing a wide range of vehicles, financing, parts, and expert maintenance and repair services. The company is dedicated to making a positive difference through its DRV PNK initiative, which has raised significant funds for cancer-related causes. As a Service Advisor, you will be an integral part of a nationwide team, contributing to customer loyalty and vehicle safety by utilizing advanced technology and strong communication skills to identify and address customer needs. This role involves working in state-of-the-art service departments, acting as a liaison between service technicians and customers. You will actively participate in the service lane, explaining technician recommendations in clear terms and identifying opportunities for upselling to ensure vehicle safety.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience preferred but not required.

Responsibilities

• Set, confirm, and prepare for appointments with customers to ensure a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner upon arrival.
• Determine vehicle needs through customer information, vehicle walk-arounds, inspections, and test drives.
• Utilize a consultative selling process to help customers plan for ongoing vehicle maintenance.
• Generate repair orders for customers, providing transparent cost and time estimates.
• Collaborate with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Acquire superior product knowledge to effectively assist customers.
• Deliver an exceptional customer experience to foster loyalty.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED