Service Advisor - Hyundai

Germain Automotive Partnership•Columbus, OH

9h•Onsite

About The Position

Germain Hyundai is seeking a top-performing Service Advisor who is driven, high-energy, and thrives in a fast-paced, customer-focused environment. This role is designed for motivated individuals who want to maximize their income by building relationships, recommending solutions, and delivering an exceptional customer experience. You will work in a supportive, high-volume store with the opportunity to build a strong customer base and grow your income.

Requirements

1 year of experience as a Service Advisor or in a customer service role
Proven ability to sell services and build customer trust
Strong understanding of vehicle maintenance and repair recommendations
Excellent communication and closing skills
Ability to thrive in a performance-driven environment
Professional appearance and strong work ethic
Valid driver’s license required
Must pass pre-employment screening (background, drug test, MVR)

Nice To Haves

ASE certification is a plus
Bilingual is a plus

Responsibilities

Greet every customer with energy, urgency, and professionalism
Drive revenue by recommending needed maintenance and repair services
Build trust through clear, transparent communication and expert guidance
Provide accurate estimates and confidently present service recommendations
Set expectations and follow through—keeping customers informed every step of the way
Monitor repair progress and maximize efficiency of each repair order
Consistently deliver an outstanding experience that earns repeat business and referrals
Maintain and exceed customer satisfaction and performance metrics