Service Advisor

Ronnie Watkins Ford•Gadsden, AL

18h•Onsite

About The Position

Ronnie Watkins Ford has a highly awarded service department with very loyal customers and a lot of business! This is a rare opening to join our team! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments. They may also set up loaner/rental cars and verify insurance before service is scheduled.

Requirements

Previous experience is a plus but not a necessity
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly
Obtain accurate customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers