Service Advisor (Main Shop)

J. C. LEWIS MOTOR COMPANY, INC.•Hinesville, GA

14h•Onsite

About The Position

J.C. Lewis Motor Company is seeking a Main Shop Service Advisor for their Hinesville location. This role serves as the primary point of contact for service customers, managing the entire service experience from greeting customers to coordinating service and explaining recommendations. The ideal candidate will ensure customers feel informed, respected, and confident in their vehicle's care. This is a fast-paced, team-oriented position suitable for individuals who enjoy helping others, staying organized, and maintaining efficiency. Candidates with backgrounds in customer service, retail, hospitality, or the restaurant industry are encouraged to apply.

Requirements

Friendly, professional, and customer-focused demeanor
Strong verbal and written communication skills
Ability to manage multiple tasks in a fast-paced environment
Solid time management and organizational skills
Professional appearance and demeanor in accordance with dealership standards
Valid driver's license and acceptable driving record
Willingness to submit to a pre-employment background check
Must be at least 19 years of age

Nice To Haves

Vehicle/vehicle repair knowledge and experience preferred

Responsibilities

Serve as the first point of contact for customers in the service drive
Coordinate and manage service appointments, walk-ins, and workflow to ensure efficient operations
Communicate clearly with customers regarding vehicle status, recommended services, timelines, and next steps
Write repair orders and explain the service process in a professional, customer-friendly manner
Manage and distribute technician work efficiently to support productivity and timely service
Take ownership of the customer experience by providing accurate, timely, and courteous support
Work closely with technicians and service leadership to deliver consistent, high-quality results