Shop Lead - Main Shop

Wagner Equipment•Aurora, CO

1d•$40 - $55•Onsite

About The Position

The Shop Lead assists and develops technicians in all phases of troubleshooting and repair of equipment in a manner that reflects the company’s vision of working as “One Professional Team” and serves as the main contact between the shop personnel and Technical Services Department concerning problems that arise during the repair of the equipment. The shop lead is also responsible for the leadership and development of technicians in their area.

Requirements

High School Diploma or GED
5 years’ experience in the troubleshooting and repair of Caterpillar heavy equipment
3+ years administrative/clerical experience
3+ years customer service experience
Standing, walking, talking, sitting, use of hands & hearing
Ability to ascend/descend ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic knowledge of Microsoft Word
Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

Responsibilities

Ensures work orders are complete, service reports are filled out correctly, and all parts are returned before the job is turned in.
Works with other shops in coordinating the repair of different components.
Helps ensure a safe and productive working environment in the shop.
Works closely with the Shop Manager and Service Writer to keep them updated on the status and problems of the equipment in the shop.
Works closely with the Service Writer in resolving all scheduling conflicts.
Ensures effective communication between customers and Service Writer.
Assists, supervises, and trains technicians in troubleshooting and repairing equipment.
Works closely with the Inspector on the reporting of the discrepancies between customer requested repairs and those found during incoming inspections.
Works with all shop personnel to ensure that the shop is kept clean, organized, safe, and is accountable for the safety of technicians in their responsible area.
Assists in estimating repairs or reconditions.
Other duties as assigned by manager.
Assists in the scheduling of the technicians.
When the need arises, fills in for the Shop Manager and/or Service Writer in her/his absence.
Provides information and feedback for performance reviews, and may participate in the actual review meetings.
Completes first drafts of technician reviews for management approval.