Service Advisor – High Volume Shop

Tom Kadlec Kia • Rochester, MN

3d • $60,000 - $90,000 • Onsite

About The Position

Tom Kadlec Kia is seeking a professional Service Advisor to join their busy, well-supported service department. This role involves delivering exceptional customer experiences, helping customers maintain their vehicles, and building strong customer relationships. The ideal candidate thrives in a fast-paced dealership environment and enjoys guiding customers through maintenance and repair decisions with honesty and clarity. The income potential is $60,000 – $90,000+ annually, based on base salary plus performance incentives.

Requirements

• Previous automotive service advisor experience preferred
• Strong communication and organizational skills
• Ability to manage multiple repair orders and customers simultaneously
• Professional demeanor and customer-first attitude
• Ability to confidently present recommended services and maintenance
• Valid driver’s license required

Responsibilities

• Serve as the primary contact between customers and the service department
• Listen carefully to customer concerns and document them accurately
• Recommend maintenance and repairs based on manufacturer guidelines, mileage, and vehicle condition
• Prepare accurate repair estimates for parts and labor
• Communicate clearly with technicians and customers throughout the repair process
• Provide timely updates so customers feel informed and confident in the work being performed
• Review completed repairs with customers and ensure total satisfaction

Benefits

• 401(k) with company match (Traditional & Roth options)
• Generous paid time off
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Critical illness and accident insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 24/7 Employee Assistance Program
• Employee discounts on vehicles, service, and parts
• Financial planning resources
• Paid training and career development
• Opportunities for advancement within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed