Service Advisor - Florence, AL
About The Position
Shoals Outdoor Sports, a large volume dealer for powersport, lawn equipment, and marine products, is seeking to expand its staff to provide excellent customer service to its growing customer base. The ideal candidate is a hard-working, career-minded, self-starting individual with a passion for the ATV/UTV community and Polaris products. The role requires strong customer interaction skills, promptness, effective communication between staff and customers, multitasking abilities, and the capacity to thrive in an energetic, fast-paced environment. This is an opportunity to join one of the fastest-growing dealerships in the Southeast, offering great pay and benefits in exchange for experience and drive.
Requirements
- Prior dealership experience preferred
- Strong organization skills
- Excellent communication skills
- Stable work history
- Good driving record required
- Drug Free
- Urgency and Accountability
- Positive Attitude
- Strong Work Ethic
- Excellent Customer Service skills
- Ability to work Independently
Nice To Haves
- Service Advisor experience preferred
Responsibilities
- Greeting customers and documenting all vehicle concerns and information.
- Consulting with mechanics about necessary repairs and alternative solutions.
- Selling or providing in-depth information about available parts and service options to customers, leveraging product knowledge.
- Answering customer questions regarding service outcomes, scheduling appointments, and managing vehicle drop-off and pick-up.
- Informing customers about warranty protections, required repairs, and necessary maintenance.
- Overseeing the service department's workflow and schedule.
- Contacting customers to inform them about service changes or vehicle pick-up times.
- Maintaining positive customer relationships to encourage repeat business.
- Communicating all service details and costs to customers and processing payments.
- Coordinating with service technicians on parts ordering and availability.
- Submitting and obtaining approval for repairs from factory and extended warranty providers.
- Searching digital catalogs for needed parts, and ordering them if not in stock.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
Benefits
- 2 weeks vacation pro-rated based on hire date the first year
- Paid sick days pro-rated based on hire date the first year
- BCBS Health Insurance - portion company paid
- Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
- Company paid life, AD&D and Long Term Disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
