Service Advisor-Madison, AL

Velocity Vehicle Group•Madison, AL

2d•Onsite

About The Position

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

Requirements

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in fast pace environment
Work well with internal and external customers
Must be able to pass post-offer drug screening, physical examination, and background check

Responsibilities

Greet customers upon arrival in the maintenance area.
Listen attentively to customer vehicle concerns and conduct thorough inspections.
Proactively check for recalls and retrieve crucial vehicle information.
Maintain customer rapport by explaining estimates and providing daily updates.
Submit documentation for warranty repair orders.
Handle customer relations on a per-need basis.
Verify warranty and service contract coverage.
Prepare detailed repair orders.
Obtain necessary approvals.
Monitor repair work to ensure timely completion.
Review completed jobs, collect payments, and efficiently close out service orders.
Ascertain vehicle problems and services by listening to customer’s description of symptoms.
Clarify description of problems.
Check vehicle maintenance records.
Examine service schedules.
Call customer when job is complete and truck is ready for pick up.
Establish good customer relations by providing estimates and timelines.
Administrative duties on per-need basis.
Verify warranty and service contract coverage by examining records and papers.
Explain provisions and exclusions.
Prepare repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required.
Obtain approval signatures.
Enter RO into service database system and send to Estimator and Dispatcher.
Monitor repair work to ensure vehicle will be ready when promised.
Print warranty.
Print repair orders.
Issue sublet purchase order numbers.
Review jobs when completed.
Collect payment from jobs.
Close jobs.