Service Advisor - Chilliwack Volkswagen

AutoCanada Inc.Chilliwack, BC
CA$40,000 - CA$80,000Onsite

About The Position

Chilliwack Volkswagen is seeking an experienced and passionate Service Advisor to join their growing team. The ideal candidate will be friendly and motivational, playing a key role in curating an exceptional service experience for valued clients. This is a full-time position with immediate hire, located in Chilliwack, BC.

Requirements

  • Minimum of 2-year dealership experience in a Service Advisor role required
  • CDK experience is an asset
  • Automotive knowledge
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Ability to thrive in a fast-paced environment with many priorities
  • Demonstrated communication and interpersonal skills
  • Must be able to remain calm when customers and/or situations are not
  • Organization and follow-up skills
  • Experience and desire to work with technology

Responsibilities

  • Estimating the cost and time needed for a wide range of repairs.
  • Welcoming customers and discussing their needs.
  • Answering customer inquiries, either in person or on the phone.
  • Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
  • Prepare repair orders by detailing the vehicle’s problems or symptoms.
  • Connecting customers to the right auto technician.
  • Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
  • Maintaining automotive records by keeping track of problems and corrective actions.

Benefits

  • Competitive Compensation and Benefits Package
  • Employee Vehicle Purchase & Service Plans
  • Employee and Family Assistance Programs
  • Company-wide appreciation events and contests throughout the calendar year
  • Professional development and the opportunity to grow your career
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