Service Advisor - Friendship CJDR of Johnson City

Friendship Automotive • Johnson City, TN

19h • Onsite

About The Position

Friendship Automotive is seeking a Service Advisor to join their team at FRIENDSHIP CJDR of JOHNSON CITY. The company has 17 locations across 4 states and 8 cities, and has been voted an Automotive News BEST DEALERSHIPS TO WORK FOR 14 years in a row. The ideal candidate will be reliable, self-motivated, and enjoy working with people. This role involves interacting with customers, documenting vehicle issues, recommending services, providing estimates, updating customers on service progress, and verifying invoices.

Requirements

• 1+ years experience with verifiable success in a Service Advisor role preferred
• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detail and organization
• A professional, well-groomed personal appearance

Responsibilities

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Benefits

• medical
• dental
• vision
• life insurance
• disability insurance
• paid time off
• company holidays
• 401(k)
• various wellness reimbursements
• gym reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed