Experienced Service Advisor (Smart Honda of Davenport)

Smart Honda of Davenport•Davenport, IA

3d•Onsite

About The Position

Due to our continued growth, Smart Honda of Davenport is currently looking for an experienced Automotive Service Advisor to join our team! In this role, the Service Advisor will continue delivering exceptional service and must have a minimum of 2 years of Automotive Service Advisor experience. As a Service Advisor at Smart Honda, you will play a crucial role in ensuring a world-class experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met.

Requirements

Minimum 2 years of Service Advisor experience
A positive outgoing team player who is focused on providing above-industry-standard customer service.
The ability to multi-task and be meticulous in a fast-paced work environment.
Effective communication & organizational skills
Possess an acceptable driving record with a valid driver's license.

Responsibilities

Greet customers, understand their service requirements, and provide a warm and welcoming experience.
Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options.
Prepare accurate cost estimates for repairs and provide transparent quotes to customers.
Schedule service appointments and ensure efficient allocation of resources in the service department.
Keep customers informed about the progress of their vehicle repairs and address any questions or concerns.
Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup.
Maintain accurate service records, including invoices and repair orders.
Ensure customer satisfaction by addressing any issues promptly and professionally.