SERVICE ADVISOR - Liberal
About The Position
The Service Advisor supports customer service and repair operations at the Liberal, Kansas location. The role greets customers, gathers information about truck problems, opens and writes repair orders, schedules appointments, communicates repair details and estimates, and follows up with customers throughout the repair process. It also supports service staff with repair-order tracking, billing coordination, parts preparation, warranty communication, and technician assignments. The Service Advisor determines whether arriving trucks qualify for Express Assessment and communicates diagnostic findings, parts availability, repair estimates, and timelines to customers. The position also supports service meetings, records service information, and follows applicable federal, state, and local regulations.
Requirements
- Excellent reading skills and legible handwriting.
- Typing speed of 40 WPM and/or equivalent data-processing experience.
- Excellent communication skills.
- Ability to lift up to 50 pounds.
- Valid driver's license and ability to drive Class 8 trucks.
- All overtime must be approved by a supervisor.
- Tardiness will not be tolerated and will be documented.
Responsibilities
- Project a positive, helpful, and professional attitude toward customers, management, and coworkers.
- Greet customers arriving in the service area and let waiting customers know they will be helped soon.
- Enter complete customer information when opening repair orders, including available email addresses.
- Schedule appointments using dealership-approved forms.
- Write service orders and enter repair orders into the computer; communicate with customers to define truck problems or complaints accurately.
- Explain additional required work, including cost and time considerations, and follow up with customers throughout repairs.
- Answer incoming customer phone calls promptly and politely.
- Record repair orders daily on the control sheet.
- Examine labor tickets and complete repair-order descriptions, ensuring required mechanic, date, repair-order, time, work-description, and customer details are included.
- Deliver the previous day's control sheet and labor tickets to the Service Billing Coordinator each morning.
- Update service histories and maintain records of work completed on repair orders for service management and mechanics.
- Assist the Service Manager, Shop Foreman, and Night Foreman with directing mechanics on job assignments and provide mechanics with truck problem and complaint information.
- Issue purchase order numbers for outside-service purchases and ensure charges are posted to the proper repair order and copies are distributed to the Service Billing Coordinator and Controller.
- Advise the Warranty Administrator about important or costly warranty jobs and continue follow-up to help ensure warranty payment.
- Coordinate cash sales by confirming labor tickets and repair documentation are complete, retrieving parts supplements, taking repair orders for immediate billing, communicating payment type, and staying involved until payment and invoice delivery are complete.
- Assist parts personnel with pre-parts pulling for scheduled customers and wreck repairs.
- Assist the Service Billing Coordinator in obtaining customer purchase orders for repair orders.
- Close repair orders daily to meet required labor goals and monitor open-repair reports to keep repairs current.
- Explain repair-order billing to customers and answer their questions.
- Determine whether arriving trucks qualify for Express Assessment and open a repair order; assign qualifying diagnostic inspections to an Express Assessment technician.
- Reassign diagnoses requiring more than two hours to a main-shop technician and communicate findings, parts availability, repair estimates, and repair timelines to customers within the two-hour period.
- Remain current on service bulletins and recalls, file them appropriately, and share copies with mechanics during service meetings.
- Summarize service meetings in writing and file the summaries.
- Research service-history information for service personnel or customers as needed.
- Assist the Service Manager in defining technician training needs and assist with training when needed.
- Understand and follow applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
- Perform other tasks or duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
