Automotive Service Advisor

Valley Hyundai•Aurora, IL

10d

About The Position

The Service Advisor at Napleton's Valley Hyundai serves as a liaison between customers and technicians. The role works in the Service Lane to identify and address vehicle maintenance needs, present repair recommendations, and help customers keep their vehicles in top condition. The position involves writing repair orders, communicating cost and time estimates transparently, keeping customers informed, and coordinating with technicians and Parts to support timely completion of work. The role also uses fixed operations technology and provides a positive customer experience. The Ed Napleton Automotive Group is a family-owned automotive dealership group with more than 25 vehicle brands, over 50 dealerships across seven states, and more than 3,500 employees nationwide. The company describes the role as offering growth opportunities and incentive-based pay.

Requirements

Exceptional customer service skills.
Technology proficiency and ability to learn and use technology.
Willingness to undergo a background check in accordance with local laws and regulations.
At least 18 years of age to comply with the company driving policy.

Nice To Haves

Previous Automotive Service Advisor experience is a plus but is not required.

Responsibilities

Work with customers to ensure their vehicle maintenance needs are met and addressed.
Write customer repair orders with transparent cost and time estimates.
Communicate with customers in a timely manner and keep them updated throughout the service process.
Communicate frequently with technicians and Parts to support timely completion of work.
Maintain a positive attitude and strong work ethic with customers and co-workers.
Use fixed operations technology.