Experienced Automotive Service Advisor

1st Kia•Simi Valley, CA

11d•Onsite

About The Position

As a Service Advisor, you’ll be the key liaison between our customers and the service department, working with cutting-edge diagnostic technology. Reporting to the Service Manager, you will coordinate vehicle servicing, ensure exceptional customer satisfaction, and help maximize departmental profitability.

Requirements

Must have at least 1 year Advisor experience.
Strong automotive knowledge and technical skills.
Excellent communication and customer service skills.
Proven ability to maintain high CSI (Customer Satisfaction Index) scores.
Energetic, career-minded, and able to thrive in a team environment.

Nice To Haves

CDK experience is a plus.

Responsibilities

Deliver superior customer service as the first point of contact for service customers.
Listen actively to understand customers’ vehicle concerns and accurately document issues.
Create and manage repair orders, clearly communicating vehicle needs to technicians.
Explain vehicle diagnoses and maintenance recommendations to customers.
Advise and sell necessary repairs and services.
Provide timely updates to customers throughout the repair process.
Follow up on service appointments and maintain ongoing customer relationships.
Coordinate professionally with customers, vendors, and technicians.
Assist in scheduling and confirming customer appointments.
Maintain a professional appearance, positive attitude, and high-energy work ethic.
Efficiently multitask in a fast-paced environment.