Service Advisor (Part time)

Benna Ford Superior•City of Superior, WI

About The Position

Benna Auto Center, LLC is seeking a part-time Chrysler Service Advisor to communicate with guests about vehicle repairs and maintenance and work with technicians to identify solutions that best meet vehicle needs. The role contributes to the company’s standards for service efficiency and customer satisfaction. The stated pay is $27.52 per hour. Hours of operation are Monday through Saturday, 8:00 a.m. to 5:00 p.m.

Requirements

Ability to solve problems quickly.
Exceptional customer satisfaction skills.
Strong organizational skills.
Positive and energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to lift 50 pounds and stand for extended periods.
Ability to work in a fast-paced environment and as part of a team.
Ability to perform well under stress and handle very difficult customers.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Chrysler dealership.
Past experience as a service advisor, assistant lane manager, or service consultant.
Knowledge of automobiles.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare complete and accurate estimates for labor and parts.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.